The first part of this document, issued from Things+ Project co-financed by Interreg Central Europe, contains a set of tools to be used during the third phase of implementing the Service Innovation Methodology. Some of the tools and methods are already used in previous steps – at this phase, those tools are not used to analyse but to design and envision the new state, servitization elements and also to plan the change. Phase 3 is much less prescriptive and suggested steps are supposed to create…

This document, issued from Things+ Project co-financed by Interreg Central Europe, contains a set of tools to be used during the second phase of implementing the Service Innovation Methodology. Some of the tools and methods will be used during the second workshop with participating SMEs while the other will be used by the SMEs on their own in the period after the workshop. The companies will be instructed how to use these tools for self-assessment and data gathering, and also will be…

This document, issued from Things+ Project, co-financed by Interreg Central Europe, contains the tools and methods to be used during the first phase of the Service Innovation Methodology implementation in manufacturing SMEs. The first phase deals with assessment of the company capabilities, existing products and services features and opportunities for modifying the offering. During this first phase the company will start to conceptualise its opportunities for servitization, based on the…

Due to the more competitive environment, manufacturing companies need to complement their offerings with industrial, knowledge-based services. To successfully develop, produce and market these, organizational changes throughout the company and the measurement of this development are necessary. Therefore, in the scope of the Interreg CE project ProsperAMnet, the Industrial Service Excellence Monitor has been developed - a tool that helps companies determine their current situation and derive…

The Service Export Radar is a cutting-edge, artificially intelligent solution to assist advanced manufacturers in their decision-making process regarding their service export into new markets abroad. Especially the time-consuming market research process before any entry into a new market is facilitated. With the help of artificial intelligence, specific information will be collected automatically, and the radar can be used for three different reasons: Use case #1: Search for similar…

This final round of Wave 2 was organized by Business Upper Austria, which involved the two experts from FH JOANNEUM - University of Applied Sciences in Kapfenberg, Prof. Dr. Martin Tschandl and Dipl.-Ing. (FH) Ernst Peßl, to introduce the key aspects to the participants. In their input, the two experts presented the I4.0 roadmapping process developed by FH Joanneum, which also includes a similar tool for maturity assessment as the VDMA maturity model from the first session of Wave2. Using…

On April 29th 2021, the third session of capacity building for business support organizations was held, this time with the focus on the business implications that occur during adoption of new technologies by the companies aiming to improve their business. The aim of this session is to present tools and methods that allow the assessment of opportunities, challenges, risks and change requirements regarding business model, strategy and organisation of the company that wants to introduce new…

On April 15th 2021, the first of the 4 meetings of the Boost4BSO capacity building and knowledge transfer 2nd wave has been held. The objective of this round of meetings is to share methodologies, tools, best practices and a business support models aimed at encouraging investments in Industry 4.0 with the associated BSOs of the Central European area. The first meeting, co-organized by Friuli Innovazione and MESAP, was dedicated to the use of a Industry 4.0-Readiness tool,…

Despite large investments in innovative technologies, many industries still have a focus on conservative manufacturing. Competition from non-EU countries with low prices and the gradual commoditization of existing products call into question the competitiveness of European SMEs. The aim of the Service innovation methodology is to enable the expansion of the offer of small and medium-sized companies with additional services that will increase the value delivered to customers and improve their…