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Servitization Force Field Analysis: accelerating organisational change

With its promise of regular, reliable income and business growth, servitization is a compelling proposition for many manufacturers. Yet, servitization journeys can be complex, messy and last longer than expected. Executives frequently struggle to manage the organisational change that is necessary to innovate services within a traditional product-focused business. All to often progress stalls and it is not clear which steps to take next. Force Field Analysis can be a useful tool for decision…

European Digital Innovation Hubs - everything you need for digital transformation at one place

By providing access to technical expertise and experimentation as well as the possibility to 'test before invest', EDIHs help companies improve business/production processes, products, or services using digital technologies. They also provide innovation services, such as financing advice, training, and skills development that are needed for a successful digital transformation. Environmental issues are also taken into account, in particular with regard to energy consumption and low carbon…

Boosting digital transformation - Final Conference of the Boost4BSO project

Digitalization is deeply affecting all industry sectors as the driver of product, service and business innovation, but also as the threat to organizations which are reluctant to change or not keeping pace with the evolving environment. Many Central European production companies are urgently searching for guidance and support to master the transformation towards Industry 4.0. These trends are not challenging only for the companies, but also for the business support organizations in need to…

Things + | Key tools portfolio for servitization of CE product-based manufacturing companies - Phases 3, 4, 5

The first part of this document, issued from Things+ Project co-financed by Interreg Central Europe, contains a set of tools to be used during the third phase of implementing the Service Innovation Methodology. Some of the tools and methods are already used in previous steps – at this phase, those tools are not used to analyse but to design and envision the new state, servitization elements and also to plan the change. Phase 3 is much less prescriptive and suggested steps are supposed to create…

Things + | Key tools portfolio for servitization of CE product-based manufacturing companies - Phase 2

This document, issued from Things+ Project co-financed by Interreg Central Europe, contains a set of tools to be used during the second phase of implementing the Service Innovation Methodology. Some of the tools and methods will be used during the second workshop with participating SMEs while the other will be used by the SMEs on their own in the period after the workshop. The companies will be instructed how to use these tools for self-assessment and data gathering, and also will be…

Things + | Key tools portfolio for servitization of CE product-based manufacturing companies - Phase 1

This document, issued from Things+ Project, co-financed by Interreg Central Europe, contains the tools and methods to be used during the first phase of the Service Innovation Methodology implementation in manufacturing SMEs. The first phase deals with assessment of the company capabilities, existing products and services features and opportunities for modifying the offering. During this first phase the company will start to conceptualise its opportunities for servitization, based on the…

Online Seminar: Service Performance Monitor – Your way to achieve service excellence

Due to the more competitive environment, manufacturing companies need to complement their offerings with industrial, knowledge-based services. To successfully develop, produce and market these, organizational changes throughout the company and the measurement of this development are necessary. Therefore, in the scope of the Interreg CE project ProsperAMnet, the Industrial Service Excellence Monitor has been developed - a tool that helps companies determine their current situation and derive…

Online Seminar: Service Export Radar – An AI based market research tool

The Service Export Radar is a cutting-edge, artificially intelligent solution to assist advanced manufacturers in their decision-making process regarding their service export into new markets abroad. Especially the time-consuming market research process before any entry into a new market is facilitated. With the help of artificial intelligence, specific information will be collected automatically, and the radar can be used for three different reasons: Use case #1: Search for similar…

Handbook on BSO capacity building in Central Europe

The Boost4BSO project consortium, consisting of seven BSOs and one Excellence centre from Central Europe (CE) has joined forces to develop and downstream a comprehensive BSO competence pack and implementation toolbox to support local SMEs at different levels of transformation towards I4.0. The main project objective was to enable CE BSOs, as key innovation system actors, to provide effective and efficient support services for local companies covering all key aspects of transformation towards I4…

Webinar: Servitization – transformation of products into services as digitalization enabler

Servitization is a process of creation of new services that are based on existing products already offered by a company. This eventually leads to improving the offering by adding additional services to existing product (product-service systems) or even replacing the product with an innovative service. Also, servitization fosters digitalization of manufacturing SMEs by creating new revenue streams based on digitalized products and maximizes the potential of the Industry 4.0 infrastructure. …