Due to the more competitive environment, manufacturing companies need to complement their offerings with industrial, knowledge-based services. To successfully develop, produce and market these, organizational changes throughout the company and the measurement of this development are necessary. Therefore, in the scope of the Interreg CE project ProsperAMnet, the Industrial Service Excellence Monitor has been developed - a tool that helps companies determine their current situation and derive…

Servitization is a process of creation of new services that are based on existing products already offered by a company. This eventually leads to improving the offering by adding additional services to existing product (product-service systems) or even replacing the product with an innovative service. Also, servitization fosters digitalization of manufacturing SMEs by creating new revenue streams based on digitalized products and maximizes the potential of the Industry 4.0 infrastructure. …

Innoskart is a Hungarian cluster for digital innovation established in 2006. The cluster involves businesses, research centers, municipalities and universities. The primary goal of Innoskart is to boost digital knowledge- and technology transfer in the industry. Innoskart is actively involved in the Interreg ProsperAMnet project, which aims to develop service innovation in the CE region with the help of artificial intelligence. Innoskart is experienced in contributing to transregional…

Despite large investments in innovative technologies, many industries still have a focus on conservative manufacturing. Competition from non-EU countries with low prices and the gradual commoditization of existing products call into question the competitiveness of European SMEs. The aim of the Service innovation methodology is to enable the expansion of the offer of small and medium-sized companies with additional services that will increase the value delivered to customers and improve their…