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Online Seminar: Service Performance Monitor – Your way to achieve service excellence

Due to the more competitive environment, manufacturing companies need to complement their offerings with industrial, knowledge-based services. To successfully develop, produce and market these, organizational changes throughout the company and the measurement of this development are necessary. Therefore, in the scope of the Interreg CE project ProsperAMnet, the Industrial Service Excellence Monitor has been developed - a tool that helps companies determine their current situation and derive…

Online Seminar: Service Export Radar – An AI based market research tool

The Service Export Radar is a cutting-edge, artificially intelligent solution to assist advanced manufacturers in their decision-making process regarding their service export into new markets abroad. Especially the time-consuming market research process before any entry into a new market is facilitated. With the help of artificial intelligence, specific information will be collected automatically, and the radar can be used for three different reasons: Use case #1: Search for similar…

Webinar: Servitization – transformation of products into services as digitalization enabler

Servitization is a process of creation of new services that are based on existing products already offered by a company. This eventually leads to improving the offering by adding additional services to existing product (product-service systems) or even replacing the product with an innovative service. Also, servitization fosters digitalization of manufacturing SMEs by creating new revenue streams based on digitalized products and maximizes the potential of the Industry 4.0 infrastructure. …

Webinar: Servitization Live Taster - How SAP is evolving to support servitization

Everything as a service models are presenting solutions to major societal challenges. Servitization Live – the business conference on Servitization and advanced services – will be showcasing innovative businesses and how their service-led strategies lead the way into the future. All successful businesses are built on a foundation of the right systems and processes, and servitized business models require particular support in this area. In this taster session for the main event, join Mike…

Webinar: Secure Power as a Service - The Schneider Electric Story

With the growing adoption of the as-a-service business model across industries, change is accelerating as businesses increasingly look to manage consumption instead of asset ownership. Customers are demanding more predictable operating costs and reallocation of resources to focus on their core business activities. At the same time, climate change is pushing enterprises like Schneider Electric to come up with solutions that are efficient on energy, capital and are circular economy enabled by…

Servitization meets Marketing webinar

Servitization - the transformation from selling products to selling outcome-based services - requires changes at all levels of a business. How do you bring service-led offers to market? How do you solve the tension between products and the services the products enable? How is marketing outcome-based services different from marketing products and what changes will business have to make? On July 14th 2021 host Iain McKechnie has assembled a panel of industry experts for a deep dive into…

Field Service and Servitization webinar

Servitization promises resilience and business growth for manufacturing. A question that many manufacturers ask us is where do I start? What about my existing Field Service – what changes will I need to make? This webinar was held on July 7th 2021 and hosted by Ian McKechnie. The panel of expert industry speakers shared their experience to cover what it feels like to run an outcome-based operation, what service leaders will have to have in place to be successful and what…

Capacity building Wave 2: I4.0 technology implications

On April 22nd, the second session of our wave 2 took place, focusing on understanding Industry 4.0 technology implications. BSOs were invited to listen to the input of two experts, Mr. Harald Weigold and Mr. Jörn Linke from ITQ GmbH/Germany, who helped them identify I4.0 tech blind spots and challenges, which occur when implementing I4.0 projects. By the help of a case study, BSO participants were asked to develop recommendations for an industrial company, aiming at introducing an…

Capacity Building wave 2: I4.0 transformation roadmap

This final round of Wave 2 was organized by Business Upper Austria, which involved the two experts from FH JOANNEUM - University of Applied Sciences in Kapfenberg, Prof. Dr. Martin Tschandl and Dipl.-Ing. (FH) Ernst Peßl, to introduce the key aspects to the participants. In their input, the two experts presented the I4.0 roadmapping process developed by FH Joanneum, which also includes a similar tool for maturity assessment as the VDMA maturity model from the first session of Wave2. Using…

Capacity building Wave 2: I4.0 business implications

On April 29th 2021, the third session of capacity building for business support organizations was held, this time with the focus on the business implications that occur during adoption of new technologies by the companies aiming to improve their business. The aim of this session is to present tools and methods that allow the assessment of opportunities, challenges, risks and change requirements regarding business model, strategy and organisation of the company that wants to introduce new…